FAQs


shoes, Materials & Sizing
 

+ What construction do you use?

All of our shoes are constructed using the Goodyear welting process. The nature of this shoe construction means that Goodyear welted shoes take longer to manufacture than cheaper alternatives, and require the use of highly skilled labor.

+ What leather do you use?

All our shoes are handmade using the finest full grain leather. All materials are handpicked and carefully selected to ensure premium quality.

+ What shoe components do you use?

  • Shoe Upper: Full Grain Cow Leather
  • Sole: Argentinian Vegetable Tanned Leather
  • Heel: High grade Masonite
  • Top Lift: High Abrasion Resistant Rubber
  • Insole Cork
  • Lining Calf Leather

+ How do I know my size?

Our sizes are European and you can refer to our sizing guide when in doubt. Reach out to us at contact@koch-co.com if you require a half size. We recommend buying a bigger size if you are unsure.

+ How do I care for my shoes?

While all of our shoes are made using the highest quality leather, it is still advised to treat it like any other dress shoe. We recommend polishing regularly with our complimentary shoe balm to ensure they remain in excellent condition.

+ Can I resole my shoes?

Yes, all of our shoes can easily be resoled.

+ Will my shoe look exactly like what I see on the website?

Each pair of our shoes is unique and made by hand which means the colour and finish may slightly vary from shoe to shoe. However, we personally quality check each shoe before delivery to ensure they meet our strict QC guidelines.



Orders, Shipping & Returns
 

+ How long will my shoes take to come?

The majority of our shoes ship within 2 days of your order. However, on the rare occasion, it may occur that your particular shoe size isn't in stock. In this case, we will contact you promptly and you can either receive a full refund, or opt to have you shoes freshly made and shipped with 4-6 weeks.

+ What payment methods do you use?

For Indian customers, we currently use Instamojo express checkout for all payment methods. For Europe/UK/North America we use Stripe, an international payment checkout which accepts Visa, Mastercard, etc.

+ How do I manage returns?

As long as the shoes are unworn, you can return/exchange them free of charge, within 30 days of receiving your order. You can write to use directly at contact@koch-co.com and we will assist you with the process.

+ What's included with the price?

Our pricing includes 1 pair of shoes, silk shoe bags and our signature pull drawer box. At the time of placing your order, you will have the option to purchase our shoe essentials kit which includes a brass shoe horn, leather shoe balm, extra shoelaces and wooden shoe trees for an additional cost.

+ Where do you currently ship to?

We offer free shipping to the following countries:
Austria, Belgium, Bulgaria, Cyprus (except northern Cyprus), Czech Republic, Denmark (except Faeroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except overseas territories and departements), Greece (except Berg Athos), Hungary, Ireland, Italy (except Livigno and Campione d'Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except overseas territories), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden, United Kingdom (except Channel Islands)

For rest of the world there is a standard 15 euro shipping charge.



About Koch & Co.
 

+ Why did you decide to launch a footwear brand?

We were disappointed with the current market, and believed there was nothing out there that could beat the quality and cost we knew we could get from our manufacturers in Agra.

+ Where did the name come from?

We are proud of our heritage and the Kochher's have been in the shoe industry for over 3 generations now. We launch our brand, Koch & Co. as a nod to our past, but also to redefine ourselves as a contemporary start up.

+ What is your design philosophy?

As our shoes are crafted for longevity, we thought it was important to keep our designs classic and timeless, while keeping in mind our modern consumers. We know how difficult is is to pick a pair of shoes, so we wanted to keep it simple and pick four classic designs, the Monk Strap, Derby, Oxford Brogue and loafer.

+ Where can I buy your shoes?

We currently only sell directly online but we are working on future partnerships to make our shoes available in store as well.

+ What is your mission?

We believe in practising 'slow fashion' and slowing the rate of consumption. We strive to produce high quality shoes that are durable and made to last. We also aim to promote traditional crafting methods of our skilled artisans, and helping provide fair and sustainable environments for all our craftsmen. We believe beautiful shoes shouldn't come at the expense of others, so we personally visit producers’ manufacturing sites to check that conditions are safe and no child labour is used.

+ Do you plan to launch any more collections?

Our philosophy is to carefully curate our shoes, and produce only timeless designs that can age well, and also help eliminate the paradox of choice. We will gradually add more designs with each coming season. Subscribe to our newsletter to be informed when new designs are introduced and to receive early access.

Still have more questions? You can contact us at anytime.